Returns & Exchanges
Due to the perishable nature of our fresh-baked cookies, we are unable to accept returns or exchanges. If your order arrived damaged or you experienced an issue, please contact our team within 14 days of delivery for a resolution.
Document the Issue
Take clear photos of the packaging and the product immediately upon arrival to help us understand the condition of your delivery.
Contact Customer Support
Email our team at [email protected] with your order number and the photos of your damaged or incorrect items.
Internal Review
Our bakery team will review your request within 24-48 hours to determine if a replacement or a refund is applicable based on our freshness guarantee.
Resolution Delivery
Once approved, we will initiate a priority reshipment of your fresh cookies or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing